Do you agree or disagree with the following statement? If you need to discuss upsetting or controversial problems with others, you should use e-mail or text messages rather than use the telephone or voice-messaging.
Everyone encounters awkward problems and miscommunication in life. Many times we must communicate to clear up misunderstandings or resolve a controversy. In this situation, is it better to use written media, like emails and text messages, or verbal communication through the phone or voice–messaging? Personally, I believe that text messages and emails are best, because they allow more opportunity to be clear and help the writer think clearly.
Written text can often express opinions more clearly than verbal communication, and can be delivered directly. For example, an angry person might hang up the phone without giving the caller a chance to express himself. It’s also easy to erase voice messages. To hear the voice of someone whom you are angry with may make you more angry still. But writing is a step removed from the person. It is easier to read than to listen calmly. Furthermore, few people can resist reading an email or text if it comes in. There is a much better chance that written communication will clearly reach the recipient.
Writing also allows people to organize their thinking efficiently. In fact, writing helps a person more easily see if their argument has merit, and what possible problems it might have. Imagine James, who is in an argument with his father about whether to study physics or music. When they speak with each other, nothing but argument ensues. But when James sits down and organizes an email, illustrating his standpoint clearly and presenting all the potential benefits and shortcomings of his position, he is able to win his father’s understanding. Not only is writing easier to follow through on than calling, but it also allows the person more time for thorough consideration and prep.
Admittedly, using the telephone and voice-messaging can have advantages. Problems can often be addressed more quickly through verbal communication. Verbal communication is also considered more personal by many people. However, often times it simply makes the situation even worse. When people talk on the phone, they are inclined to be more emotional, which does not help in resolving upsetting problems.
In a nutshell, my preferred approach to discussing upsetting problems is to use e-mail and text messaging rather than telephone and voice-message communication.
书面文字比言语交流能更有效地表达意见。例如，一个人生气时可能会挂断电话，不给对方以表达自我的机会。语音消息也很容易清除。听到那个令你生气的人的声音，你可能会觉得更生气。但写信是一种可以远离他人的方式。平静地阅读比平静地听别人讲话要容易。而且，当收到邮件或消息时，很少有人能抑制自己不去读。书信更有可能明确地 ( 把信息 ) 传递给接收者。
诚然，使用电话和语音消息也有优势。问题往往可以通过语言交流得以更快的解决。另外， 很多人也认为语言交流更为个人化。 然而，有些时候，它只会让情况变得更糟。当人们在电话中交谈的时候，他们容易变得更加情绪化，这不利于解决棘手的问题。
范文根据话题给出五段。首段引出问题，表明笔者的观点为“对于讨论比较尴尬的问题，用文字方式沟通比用语音更好”，并给出两点原因 (更有效地表达意见和更有效地组织思想) 为铺垫，引出下文的论证。接下来的两个主体段分别说明两个原因，运用事实论证法和案例论证法进行论证。第四段为让步段，包含了让步论证和转折论证。结尾段用一句话重述观点。