雅思写作必背40篇范文：Explaining a Situation
You have recently purchased an item from a retail store. When you returned home, you found that it did not work. You called the customer care about this problem but did not get any satisfactory response.
Write a letter to the retail manager and in your letter:
Say who you are
Explain your situation
Say what action you want from the retail store
I am writing this letter to complain about the digital camera that I bought from your retail store last Monday on 26th September 2016.
I am a resident of Vishal Market, New Delhi and working as an Executive in a reputed firm nearby your retail store.
I have purchased latest technology digital camera of Nokia brand from your store which was working fine at the time I purchased it but when I reached my home, I found that it suddenly stopped workingand there seemed to be a problem in the camera lens. Moreover, the shutter mechanism was also faulty. After I found discrepancies, I immediately called the customer care at your retail store. The concerned representative refused to replace the camera and was also not friendly enough to listen anything.
I, therefore, request you to kindly interfere in the matter and help me either getting a replacement of the digital camera or getting the full refund amount as soon as possible, and I also suggest you to improve your customer care dispute resolution system.
Yours faithfully, Ramesh Kumar
Useful Phrases to Explain SituationIt was working fine earlier…….
It suddenly stopped working…
There seems to be a problem in….
I found discrepancies……….
It was faulty………..
It is broken from inside……………
There is a scratch………………..
Following are some of the sentence connectors that you may use to make your writing cohesive:
Apart from this
On the other hand
Other than this
In addition to this
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