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  题目:

  The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

  范文:

  The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.

  It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.

  Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.

  With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.

  译文:

  饼形图比较了访客对2005年和2010年百汇酒店客户服务调查的回应。

  很明显,从2005年到2010年,总体客户满意度有了很大提高。虽然大多数酒店客人在2005年对客户服务的评价为满意或差,但绝大多数人却认为酒店在2010年的服务是好或差。

  首先看积极回应,在2005年,只有5%的酒店游客将其客户服务评为“极佳”,但这一数字在2010年上升到28%。此外,只有14%的客人认为酒店的客户服务质量良好。2005年,该评级在五年后几乎翻了三倍。

  关于负面反馈,认为酒店客户服务质量较差的客人比例从2005年的21%下降到2010年的12%。同样,认为客户服务质量较差的客人比例也从15%下降至2010年的12%。五年内仅占4%。最后,2010年“满意”评级的下降反映了一个事实,即当年有更多的人对该调查给予了积极的回应。

  注意:上述内容均来源于网络。

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